Category: Customer Loyalty
The agent I spoke with, Brione, was articulate and an outstanding listener. Her telephone skills - all the little things that we teach in our training programs - …
Customer expectations have reached a point where it is often impossible to meet them, even with the best of intentions. The net result of that, is a dramatic …
This is a lesson for all companies. If you don't treat your customers with care, they will stop caring about you.
Really? Did you just do that? Did you just take a potential opportunity to strenghten a bond with a customer who stays in the area about 25 …
the myths and realities of customer loyalty