For the last year, GeneratorFilms has been creating a documentary on customer servicefor CBC TV. It airs September 15 at 9pm est. I had the pleasure of playinga small part in it. Really looking forward to seeing it air! http://ow.ly/6rr1d
Shaun Belding is a keynote speaker on customer service, and recognized as a leading global expert on customer service, customer experience and leadership. He is author of five books on customer service, leadership and workplace success. You can find more at www.shaunbelding.com
He leads The Belding Group of Companies, a global customer experience consultancy. Their training division, Belding Training, (www.beldingtraining.com) provides award-winning customer service training to companies around the world.