Here are this week’s insights from the fantastic people in our Customer Service Champions LinkedIn group. If you are not already a member (you may have to be one to follow the links), just go to LinkedIn’s Group Page, and search for “Customer Service Champions.”
Customer Service Champions has over 100,000 members – all passionate about delivering great customer service experiences. That’s a lot of experience, and a lot of wisdom!
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1. A Great infographic on the importance of customer service
from Ram Patibandla
2. A short, straight-forward video take on customer journey-mapping
from Ian Williams
3. A podcast on the importance of customer convenience
from David Wang
4. A collection of customer service articles
from Shay Fleming
5. An interesting look at customers’ emotional needs
from Neil Davey
6. 3 Counter-intuitive customer service lessons
from Jerry Leisure