Customer Service Champions LinkedIn Update: 26 June, 2019

 

Here are this week’s insights from the fantastic people in our Customer Service Champions LinkedIn group. If you are not already a member (you may have to be one to follow the links), just go to LinkedIn’s Group Page, and search for “Customer Service Champions.”

Customer Service Champions has over 100,000 members – all passionate about delivering great customer service experiences. That’s a lot of experience, and a lot of wisdom!

If you would like updates delivered to your inbox, just put your email address in the sign-up box in the right-hand column.

Enjoy!

1. A Great infographic on the importance of customer service
from Ram Patibandla

2. A short, straight-forward video take on customer journey-mapping
from Ian Williams

3. A podcast on the importance of customer convenience
from David Wang

4. A collection of customer service articles
from Shay Fleming

5. An interesting look at customers’ emotional needs
from Neil Davey

6. 3 Counter-intuitive customer service lessons
from Jerry Leisure

That’s it for this week. Stay tuned for more good stuff!

Shaun Belding
CEO
The Belding Group of Companies Inc.

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