Customer Service Comes Naturally in French Polynesia


Bora Bora is, quite simply, breathtaking. There is no other word to describe it. It really needs to be on everyone’s bucket list.
borabora10Like Tahiti and Moorea, Bora Bora has the very unique French Polynesian atmosphere. Friendly, warm, accommodating. And, unlike the Caribbean and other tourist-reliant areas, I really don’t think that this is just a customer service performance for the tourists. There is an innate happiness here that I’ve never seen before.
Through the shops, the taxi drivers, the hawkers – everyone was friendly, polite and helpful. From start to finish today – maybe 20-30 interactions in total – it was absolutely consistent. Wow. Like, really wow.
I also should give a shoutout to Princess Cruises, Despite all of the nitpicking I’ve done over the last couple of days, they really are doing quite a good job. All of the high customer touch-point areas – the serving staff, bar staff, the fitness centre, the cabin attendants and entertainment teams – are really doing an outstanding job. Perhaps more importantly, like the people on Bora Bora, theseindividualsare delivering a really nice customer experience consistently – every passenger, every time.
They aren’t perfect – tomorrow is a sea day, so we’ll talk about the customer service in the onboard retail shops and the front desk – but they are doing far, far more right than they are doing wrong.

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