Dear American Airlines – isn’t that fraud?


It was my first time booking a flight on American Airlines. I needed a leg from Miami to Saint Maarten, so I went to the AA website. Everything was going fairly smoothly until I got to the seat selection part. This is the area where you can, if you like, choose a ‘premium’ seat (eg – not a middle seat) and pay a silly amount of money for it.

Interestingly, on the AA site, all the seats that were available were listed as premium seats. There were no other seats left. I’m pretty certain there’s no standing room on airplanes, so they were basically using the old tried and true bait-and-switch technique. Not sure about the US, but in Canada we call that fraud.  What a great way to introduce a new customer to your operations

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