As you may know, the Customer Service Champions group is the second largest LinkedIn Group focused on customer service. LinkedIn’s new group format has, for the moment, made it difficult to find some of the wonderful discussions and content in the group, so we are doing regular updates on our blog.
If customer service is part of your world, make sure to check it out frequently! There is a lot of great stuff in there. You can find the Customer Service Champions group here
Here are some of the notable posts for the last couple of weeks:
Insights from the Customer Service Champions Group
Brave New World: Service Robots in the Frontline
Build Your Customer’s Confidence by Building Yourself Up – Customer Service Tip of the Week
Neil has two great posts:
– Why sales culture must go beyond the sales team for today’s brands
– Can monetary incentives improve service levels? What is your experience? (This is a great question)
The time has come for telecom companies to digitally transform now more than ever.
His 9 step plan to win back dissatisfied customers.
How customer complaints can help to improve your customer service and products quality.
A great video on the importance of consistency in the customer experience.
To delight customers, you do not necessarily have to do any expensive or extraordinary.
“I’m unique, treat me that way” – the complete guide to Millennial generation customer service.
The $62 Billion Reason to Improve Your Customer Experience
Should customer retention be a core focus and a top priority for your business?
What are you implementing to encourage the growth of customer relationships?
Thanks to everyone for the fantastic contributions. Stay tuned for the next installment!