Customer Service Training
Customer service, customer experience, customer-focused culture,
There are many people who will try and tell you that we, as individuals, don’t really have the power to create WOW Customer experiences. You hear this particularly often …
The recipe for building relationships has probably never been stated more succinctly or elegantly than by Dale Carnegie. One of his most famous quotes from “How to Win Friends …
What are the most common customer service mistakes made by CSRs, Sales Associates and Customer Experience Professionals? The Belding Group asked the members of Customer Service Champions, LinkedIn’s 2nd largest customer service …
There has been a renewed customer service focus for companies over the last few of years. As world economies remain relatively sluggish, organizations are investing heavily in improving the experience their …
A recent study has shown that over 37% of people have ended a business relationship because of a self-service failure – when they get ‘trapped’ and are unable to reach …
customer service failure
Here's a classic Internal Customer Service failure. The latest viral story about a Dainty Hooligan employee who's body just wasn't good enough
It is amazing how memorable these kinds of experiences are. Taking ownership does take a little more time and energy, but the payoff is huge.
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
Is it possible that your efforts to improve your customer experience could actually be having the reverse effect? The answer for many companies, it turns out, is a resounding …