Our RetailTrack Mystery Shopping division has just started using PayPal for paying our US mystery shoppers. It’s been an adventure as our team goes through the learning curve (and our shoppers have been very patient with us)
We had a lot of questions, and found ourselves calling customer support on a number of occasions. Paypal does play those annoying and couterproductive games of trying to keep customers away from living, breathing help-desk reps, but once we found someone, they have been consistently polite and helpful.
Paypal is a gigantic organization, and most gigantic organizations are truly horrid at delivering consistently great service. Somehow, Paypal seems to be doing okay.