United Airlines Customer Service Recovery – part 6


Bad customer service at united airlinesHmm… For those who have been following the experience with United Airlines, we seem to have hit a bit of a snag.  Things had been going quite well, and was starting to look like a textbook example of how to recover from a lousy customer service experience.  But it’s been over two weeks now since I’ve last heard from them, and I have a sneaking suspicion that I’ve heard the last of them.

I’ve been promised all kinds of things – including a partial refund they owe me for giving away our 2 business-class seats -but nothing has materialized.

Is this going to be one of those ‘promising but not delivering’ things?

Stay tuned…

See all of the posts in this saga of United Airlines customer service:

Part 1

Part 2

Part 3

Part 4

Part 5

Part 6

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