Worst Service Recovery Experience Ever – with Audio

 

frustrated customer.jpgWow.  Welcome to really old-school customer retention strategies.  Just listen to this call.  Comcast says they are embarrassed, but it wasn’t that long ago that companies were actually teaching this stuff.   Clearly a sales rep didn’t get the memo that abusing customers is passe.

How did this customer keep his cool through this??

Shaun

http://twitter.com/ShaunBelding

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